Customer Testimonials

Amazing transaction. They made it the easiest and smoothest deal ever!!!

Josh was absolutely great! He helped me buy my most favorite vehicle ever. Wonderful experience.

Josh was absolutely incredible. We had a great experience and Josh answered our questions even in the middle of the night. We are so excited about our new vehicle!

First time buying a car at the dealership! Droved two hours to John Jones dealership. No issues or horror stories! Josh helped my family and I into our new car. So thankful for all of his help!

Jason Turner was very helpful and stayed late to help us out!

Josh was amazing, informative & just all around made our buying experience the best & easiest process. We will definitely be purchasing from him again & brought our son back that purchased a vehicle as well.

Great help. Very honest and an all around good dude

Excellent communication.

Working with Jonathon Carmickle was such a wonderful experience and very streamlined! Any question we asked was answered quickly and effectively and we are so grateful that we found a wonderful vehicle to start this next chapter of our lives! Thanks Jonathon!

Angelo was a great salesperson! The whole experience was very easy and I really appreciated how much I could do remotely. They were very accommodating.

Go see Angelo in Corydon he is awesome and he helped me out with a great deal on a used Dodge ram. Everyone is very helpful and worked hard to get me in the new ride! Thanks guys!

Great Experience! I highly recommend Josh. He is extremely knowledgeable and great to work with!

I had a good experience buying my used truck. Angelo is the guy! I wish all salesmen were like him. He's a good man. Accommodated my every need. Thank you!

Angelo and the staff were awesome. They explained every detail of the vehicle and made sure we were totally ready to drive off! Totally recommend Angelo and John Jones Auto Group!

Angelo was very up front about the condition of the used vehicle we purchased. Excellent service!

Had a very good experience. Angelo was just fantastic, he is so personable and knowledgeable. He really helped us find the right vehicle for my daughter and made sure we had the best deal possible. It was a tough negotiation with the suits in the back but Angelo truly went to bat for us. If you are thinking about buying a car come see Angelo.

Angelo was a great help!

Angleo was amazing, very knowledgeable and helped in the very step of the way. I’d give him six stars if I could

Great place and will get you in what you want!!!

My daughter was searching for her first car and Angelo Phan was her salesman. He went above and beyond in willingness to help her find the style of car she wanted and made her ideal car within her reach!! Great help!

Angelo was extremely helpful during the entire process!!

Please go see Josh Bowman at John Jones. He was the best and it was the easiest and best car buying experience we ever had

Angelo and Logan were a pleasure to work with when buying my new vehicle. Easy to work with!

Angelo was our dedicated sales expert, and we could not have had a better experience! He was very knowledgeable and extremely patient with all of our many questions. We would DEFINITELY buy another vehicle from Angelo and the John Jones dealership when our next need arises. Thanks again Angelo!!

Wow, what a great experience buying my brand new jeep gladiator at John Jones. I was able to negotiate a great deal with my salesman, Angelo, prior to showing up at the dealership. Once at the dealership, we did a visual inspection of the new gladiator and Angelo noticed several large scratches in the front passenger side fender. He promptly notified the body shop and we are currently in the process of getting the scratches repaired. Although I was a little disappointed the new jeep needed minor body work, I couldn’t say enough about Angelo proactively finding the scratches ... Read More

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Google - Sep 1, 2026

Wow, what a great experience buying my brand new jeep gladiator at John Jones. I was able to negotiate a great deal with my salesman, Angelo, prior to showing up at the dealership. Once at the dealership, we did a visual inspection of the new gladiator and Angelo noticed several large scratches in the front passenger side fender. He promptly notified the body shop and we are currently in the process of getting the scratches repaired. Although I was a little disappointed the new jeep needed minor body work, I couldn’t say enough about Angelo proactively finding the scratches and taking care of the problem quickly. John Jones advertises competitive and transparent pricing which I found to accurate and true. I paid the negotiated price when I arrived; there were no surprises or unexpected dealer mark ups, add-ons or fees. They also have one of the lowest documentation fees I’ve ever encountered in the industry ($250 at time of this review). I was not pressured to purchase any additional (and worthless) products during the final signing of my vehicle contract, which I greatly appreciate. While in the finance office, I reviewed all the paperwork and final numbers and found them to be accurate and true. Again, no surprises or unexpected fees. This is my 8th new vehicle purchase in the past 15 years. I have generally had poor buying experiences at most other dealerships in the past. However, my experience at John Jones has been excellent. I found the process to be easy, relaxed and without pressure. No unexpected fees or sales tactics or games. Literally, just the price of the car and small documentation fee, plus the typical governmental tax, title, and registration. That’s it; nothing else or other BS. I can’t say enough about how my wife and I were treated by Angelo and the rest of the staff at the dealership. I hope they continue to do business the same way in the future. We will absolutely consider purchasing a new vehicle from John Jones in the future. Highly recommend!

I was looking for a car on a Saturday and was helped by a gentleman named Seth Capps who was extremely helpful and respectful. He allowed me to test drive multiple cars without question, I had a great experience through and through and highly recommend John Jones in Corydon

Very pleased with all the help Angelo did for us. Never gave up and did everything possible to get us in the vehicle my husband wanted to leave with. Will recommend him to anyone. Will always come back for future purchases!!!

Josh, was extremely helpful and knowledgeable about our needs and budget constraints.

Josh was awesome. The experience was quick and Josh was knowledgeable and answered all our questions. Thanks so much, The Morgan's

Angelo made the process quick and painless. Great overall experience and I WILL be back when it’s time for another vehicle!

Angelo helped me find the right vehicle and made the process quick and smooth. Thanks!

Angelo was amazing to work with! Very kind, helpful, and genuinely caring. He was especially sweet to my son, which I really appreciated. He even spent his birthday at work helping us, and you could tell he truly cared about making our experience a good one. Highly recommend!

Angelo helped me get my new ram 1500 and I couldn’t have asked for a better representative. Jeff was amazing. Will be coming back for sure.

Had a very good experience with Angelo Pham. He was very personable and honest. He was able to work us a deal we were happy with.

Josh Bowman excellent car salesman highly recommend him.

⭐⭐⭐⭐⭐ Excellent Service! I want to give a huge thank you to Jon Jones and especially Amanda for the outstanding service and support! Amanda has gone above and beyond to help us every step of the way. Her professionalism, patience, communication, and willingness to help have truly made such a difference. It’s hard to find people who genuinely care about their customers and take the time to make sure everything is handled properly, but Amanda has done exactly that. She has always been helpful, responsive, and willing to answer questions or help with whatever we needed. We truly appreciate Amanda ... Read More

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Google - Aug 14, 2026

⭐⭐⭐⭐⭐ Excellent Service! I want to give a huge thank you to Jon Jones and especially Amanda for the outstanding service and support! Amanda has gone above and beyond to help us every step of the way. Her professionalism, patience, communication, and willingness to help have truly made such a difference. It’s hard to find people who genuinely care about their customers and take the time to make sure everything is handled properly, but Amanda has done exactly that. She has always been helpful, responsive, and willing to answer questions or help with whatever we needed. We truly appreciate Amanda and the entire Jon Jones team for all of the great work, help, and customer service. Thank you, Amanda, for everything you have done for us—it definitely has not gone unnoticed! Highly recommend Jon Jones! ⭐⭐⭐⭐⭐

Angelo was great. Responsive, flexible, and listen to my needs. Highly suggest him to anyone in need

Service department is great. You make an appointment and your vehicle is actually worked on that day. My service advisor called when truck was finished and gave me a detailed report and answered all of my questions. Well worth the extra drive.

Great buying experience with Josh!! Kept me in the loop throughout the process and made it super smooth. The whole staff was friendly! Would absolutely buy from again!!

Open to communication and working together, great experience!

Angelo Phan was great & helped me get a Ram 1500 even though I'm fresh out of Chapter 7 Bankruptcy.

I had a great experience purchasing my 2020 Chevrolet TRAX with Josh Bowman. From what I had been driving, he knew the right direction as far as the size vehicle I would be comfortable with. It was truly a painless experience!

I went there to purchase a step kit for my wife's Durango. The entire experience only took about 10 minutes in and out. The people I dealt with were very professional and knowledgeable.

Absolutely amazing experience from start to finish! Josh & Cory were friendly, honest, and made the entire process stress-free. I couldn’t be happier with the process! Highly recommend!

my visit with angelo was the best!!! loved working with him, very very professional at his job! recommend him on getting you a brand new car 😊

my visit with angelo was a great experience!!! recommend coming here!!!

Angelo was great! He answered all of our questions and made the whole experience wonderful!

Angelo was amazing, worked with me, explained everything to me in detail and will definitely tell my friends and family to go to him.

Got a 2026 dodge durango.seth was very friendly and good to work with. Smooth and fast process 👌. Would recommend

Extremely disappointed in the non existent level of customer service I have received. I had my vehicle here for an AC issue back in late April or early May. They fixed it in a timely manner and everything was good. The repair lasted approx 6 or 7 weeks and I had the same exact issue repeat itself. I drive around 25 miles each way to and from work. During each direction my AC will blow hot air 3-5x during that drive and sometimes wont turn on at all. I drop my car off for my Wednesday 7/15 appt. The car is driven that ... Read More

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Google - Jul 25, 2026

Extremely disappointed in the non existent level of customer service I have received. I had my vehicle here for an AC issue back in late April or early May. They fixed it in a timely manner and everything was good. The repair lasted approx 6 or 7 weeks and I had the same exact issue repeat itself. I drive around 25 miles each way to and from work. During each direction my AC will blow hot air 3-5x during that drive and sometimes wont turn on at all. I drop my car off for my Wednesday 7/15 appt. The car is driven that day and then parked outside until 7/20 when it is driven again. I call and ask what the update is as I'm not receiving them and am told they "can't duplicate the problem." Which i find highly unlikely as it happens every single drive without fail, I inform them to drive it more but that I have to have my vehicle back by Saturday 7/25 as I can't go weeks without my car. Today 7/25 I call and speak to a woman named Perry who informs me I need to pay a $193 diagnostic fee to pick up my vehicle. I ask why I owe a diagnostic when nothing has been done. She replies "well the technician has been working on it every single day." I explain to her that I have a GPS tracker in that vehicle and that not only has it only been driven 2 of the 10 days since my appointment, but that it has been pinging in the parking lot on the side of the building for the entire time its been there so there's no way they've "worked on it every day." She doesnt have an answer to that only that Id need to speak to a service manager who of course being a Saturday isnt there. I have to call and speak to a manager at the Chevrolet John Jones, a gentleman named Michael, who is trying to help but am still told I have to wait until Monday 7/27 to speak to a manager with John Jones. By that time I will be without a vehicle for 12 days, have a vehicle with 0 diagnosis, 0 repairs, a technician that "allegedly" worked on it for 10 days and picking up with the same inactive air conditioner that I dropped it off with, but I owe a $193 diagnostic fee? Not only is that not right but it's extremely poor customer service to charge a customer a diagnostic fee with, again, zero diagnosis or repair after your business's original repair issue came back after less than 2 months and IF it truly was "worked on" for ten days, then your technicians inability to diagnose a mechanical problem, especially after TEN. DAYS. (Not like I'm throwing a fit the day after my appointment) shouldn't be my financial responsibility. Please see attached photos of GPS tracking to confirm the above. I really hope for a positive resolution from John Jones and will update review accordingly. UPDATE: John Jones did the right thing by not charging the diagnostic fee. I made it from John Jones to Rita's Tacos down the street, for a delicious chorizo burrito, before the AC started blowing hot again after they couldn't duplicate it for 10 days which is a bummer but I already planned to take it elsewhere for a different opinion.

Everything was going like a regular buying process. When we left, they were supposed to get some figures for us. However several days went by and we assumed they weren’t interested in the deal. I finally received a text nearly a week later with vague numbers and an admission of dropping the ball. So needless to say without going into further detail; we purchased elsewhere. Perhaps that is what they wanted. Ram really isn’t making it easy on dealerships. With that said, I think we found a dealership worth our trust.

Untrustworthy people. Went to look at a car only to find it was in service. No problem, left my number and they said it would be finished by the beginning of next week and they would give me a call. At the end of next week and still no call. Turns out they are waiting on a part. Again, this is fine. Couple more weeks go by with no call and I look online to see the vehicle is no longer available. I waited all this time just to be ignored and have a car I was looking forward to ... Read More

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Google - Mar 6, 2026

Untrustworthy people. Went to look at a car only to find it was in service. No problem, left my number and they said it would be finished by the beginning of next week and they would give me a call. At the end of next week and still no call. Turns out they are waiting on a part. Again, this is fine. Couple more weeks go by with no call and I look online to see the vehicle is no longer available. I waited all this time just to be ignored and have a car I was looking forward to sold out from under me. Would not go back to these people.

June of 2025 I purchased a new vehicle from John jones ram with 17 miles on the odometer. In July the check engine light came on and the nightmare started with the service department. The truck sat there for 5 months while they threw parts at it all while attempting to convince me a software update was the answer to everything. I was able to drive the truck 4 thousand miles before being it back in for service , a simple oil change and fuel filter exchange turned into xxxx. The truck was there for 7 hours and still managed to be pulled out with a ... Read More

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DealerRater - Jan 7, 2026

June of 2025 I purchased a new vehicle from John jones ram with 17 miles on the odometer. In July the check engine light came on and the nightmare started with the service department. The truck sat there for 5 months while they threw parts at it all while attempting to convince me a software update was the answer to everything. I was able to drive the truck 4 thousand miles before being it back in for service , a simple oil change and fuel filter exchange turned into xxxx. The truck was there for 7 hours and still managed to be pulled out with a check engine light on while dumping fuel from the filters. The yes boy named “joe” claimed this was all normal and he can have it verified as such. After another day they finally managed to stop the leak but the engine light will remain. “ normal” for a 75,000 dollar truck he claims again. The truck was drove another 1000 miles all to see it start dumping def fluid from who knows where. The all knowledgeable “joe” was called and service to my 9000 mile truck was declined. Save your money and take it , literally anywhere else. This place will not only rob you on a misdiagnosis but once they have exhausted all YouTube searches they will decline service to the vehicle they sold you. Reviews for this xxxx hole go Unnoticed as it’s been confirmed when a bad review comes in they run to mopar and claim that they didn’t have the support they needed. No accountability is how they do business. John jones service , they do it right , cause they do it twice.

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They don't want to deal on a new Jeep. Even if you're ready to write a check Salesman that we dealt with didn't even want to discuss any prices. He just figured it on his computer and said, here it is, we will be going somewhere else. And will be driving home in our new Jeep. They think that you need them more than they need your money.

Terrible service! Absolutely terrible. I dropped off my Jeep Cherokee because the lift gate wouldn't work. Two months later, I was told it was ready. I went to get it, but the lift gate still doesn't work.

So my husband took our truck to get serviced and had called several times asking how much the price would be and was told everytime that the amount is $340 flat rate but after they took the truck back that the amount is $660 total. So charged over $320 in which if we would have know that it was going to be that much then the truck wouldn’t have been there. Don’t say flat rate then charge a whole $320 more. Outrages. They need to be able to tell the customers how much it’s really going to be and break it ... Read More

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Google - Feb 19, 2025

So my husband took our truck to get serviced and had called several times asking how much the price would be and was told everytime that the amount is $340 flat rate but after they took the truck back that the amount is $660 total. So charged over $320 in which if we would have know that it was going to be that much then the truck wouldn’t have been there. Don’t say flat rate then charge a whole $320 more. Outrages. They need to be able to tell the customers how much it’s really going to be and break it down for the customers. Don’t get your vehicle serviced there or let them take it to the back until you know the full price that you will have to pay up front because they can shove the flat rate crap. Definition of Flat rate pay is a fixed price for a service or job, regardless of how long it takes to complete

I recently went to John Jones to purchase a vehicle. On my first visit to the dealership I agreed on sales numbers. When me and the husband returned to purchase the vehicle the numbers changed before we signed the numbers. Our advice is if you're coming from Louisville save yourself some time and headache and buy locally.

Don't expect customer service... I don't think they have ever heard of the concept

Part 2/2 When we asked Morgan from John Jones for all of our service records, we were not given all of our records. When we asked for the records from John Jones where John Jones had our vehicle for nearly an entire month, Morgan told us she could not locate those records. Morgan then refused to follow up with the service manager, Shane, at John Jones in Corydon to see if he had those records elsewhere. When Morgan claimed she could not find my service records for the month that they had my truck, I told Morgan that it was an ... Read More

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Google - Sep 12, 2023

Part 2/2 When we asked Morgan from John Jones for all of our service records, we were not given all of our records. When we asked for the records from John Jones where John Jones had our vehicle for nearly an entire month, Morgan told us she could not locate those records. Morgan then refused to follow up with the service manager, Shane, at John Jones in Corydon to see if he had those records elsewhere. When Morgan claimed she could not find my service records for the month that they had my truck, I told Morgan that it was an internal problem at John Jones that they did not have records. Morgan said, “That is.” When we addressed that the negative Ram survey was a result of their negative service, Morgan stated, “Great. We deserved it.” Morgan repeatedly stated that they (John Jones) deserved the negative survey. So, again, why am I being punished for posting negative reviews and a survey to hold John Jones accountable when John Jones representatives have admitted their problems yet won’t assist with fixing the problems? Morgan repeatedly asked us questions and then spoke over us to avoid allowing us to speak. Morgan repeatedly claimed they did not have records related to my vehicle for when they had my vehicle for nearly one month. Morgan repeatedly stated that she had no problem telling us to go elsewhere due to our negative (but deserved) reviews. Morgan repeatedly agreed that they earned those negative reviews/survey, but she continued to victim blame us. Morgan’s behavior, which is a direct representation of John Jones, was unethical, deceitful, and lacking integrity. When Morgan was questioned on a later phone call about her earlier statements about wanting us to provide a written agreement stating we would delete previous reviews and not make further reviews, Morgan repeatedly avoided providing an admission of that demand. Morgan later admitted to that demand after she became flustered. When we opened a case investigation through Ram Corporate, Ram would call John Jones and would receive contradictory information from what John Jones would give us. For example, Shane told Ram they were working on the situation and scheduling us an appointment, when Morgan admittedly told us that she had directed Shane to cease working on our truck. John Jones would also tell Ram that they had attempted calling us when they had not. Morgan did email us, claiming that she wanted to schedule us for an appointment, however, she refused to allow us to schedule that appointment. Morgan repeatedly told my wife and I, “We have no reason to do business with you.” Morgan also stated, “So we are all on the same [page], those Google reviews will be gone before I continue and before we even have you back in.” After several years of patronizing John Jones with multiple vehicles, we will no longer support John Jones. We will happily take our business elsewhere and to a company that truly displays integrity instead of just talking about it. Ironically, John Jones states on their website, “We offer an atmosphere and experience that you won’t find elsewhere.” John Jones is correct. I have never dealt with such an extreme lack of professionalism, integrity, and quality control as I have dealt with at John Jones. Their efforts at coercion, and their willingness to engage in deceit are second to none. - Jeff

Part 1/2 First and foremost, if you read nothing beyond this initial paragraph, know that John Jones only truly (until you post a negative review) values you if you buy a vehicle from them. They do not value you if you only pay for services (even if you did so for several years, multiple vehicles at a time). Additionally, John Jones will utilize unethical pressure tactics and cease work if you post any negative reviews on Google or complete any negative corporate (i.e. Chrysler/Ram) surveys. They will then lie about the work that they are doing/not doing. They ... Read More

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Google - Sep 12, 2023

Part 1/2 First and foremost, if you read nothing beyond this initial paragraph, know that John Jones only truly (until you post a negative review) values you if you buy a vehicle from them. They do not value you if you only pay for services (even if you did so for several years, multiple vehicles at a time). Additionally, John Jones will utilize unethical pressure tactics and cease work if you post any negative reviews on Google or complete any negative corporate (i.e. Chrysler/Ram) surveys. They will then lie about the work that they are doing/not doing. They will also accuse you of costing them money by completing negative corporate reviews. I have these stances on an audio recorded phone call with Morgan at John Jones. Morgan is a customer service manager, so (according to her), she only answers to John Jones himself, and she speaks for John Jones as a company. Quotes from the lead customer service manager, Morgan, at John Jones proving this: “This is nothing to defend. This was never a defense of what we’ve done. We could have screwed up this whole thing. I don’t know. But what I know is that you all did not purchase the vehicle from us.” “You guys didn’t purchase the vehicle from us, at this point I’m okay with telling you all to go somewhere else.” In summary, I bought a 2019 Ram 1500 in 2018 from a different dealership, but I chose John Jones to be the service provider since we had utilized John Jones for years. By 2019, my Ram began having problems, and we reported those problems to John Jones several times throughout the next several years. For example, our truck’s check engine light was activating regularly, and our truck was having (what we suspected) electrical and transmission related issues. Diagnostic tests indicated codes throughout the years. On June 28, 2023, we dropped off our truck at John Jones. John Jones (Shane in Corydon) returned that truck to us on July 26, 2023 and told us that they were working on ordering a replacement part, specifically a “battery pack” (under warranty). Communication with John Jones throughout this entire process was a challenge. When we expressed our disdain and posted negative Google reviews and a negative corporate survey for Chrysler/Ram that was sent to me (after 3-4 years of being dismissed and no resolutions from John Jones), we were essentially punished by John Jones. Morgan at John Jones told us that after we posted those negative reviews, John Jones essentially ceased working for us, despite continuing to be told that we were waiting on Chrysler engineers to create the “battery pack”. Morgan repeatedly told us that John Jones would only move forward with us if we deleted our Google reviews and signed in writing that we would not make any further negative reviews for the public to see. Morgan made those associated claims to us on multiple phone calls.

I bought a 2019 Ram in 2018. By 2019, it had issues and the check engine light began commonly activating. We, particularly my wife, brought my vehicle in multiple times for that problem, but we were never taken seriously. The problem was never fixed. Now, four years after reporting the issues and with approximately 32,000 miles on my truck, the truck has acted if the engine was going to seize up multiple times. The most recent incident occurred after John Jones had my truck for nearly one month (with no courtesy vehicle given for these warranty related issues). We were told recently that they ... Read More

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Google - Jul 29, 2023

I bought a 2019 Ram in 2018. By 2019, it had issues and the check engine light began commonly activating. We, particularly my wife, brought my vehicle in multiple times for that problem, but we were never taken seriously. The problem was never fixed. Now, four years after reporting the issues and with approximately 32,000 miles on my truck, the truck has acted if the engine was going to seize up multiple times. The most recent incident occurred after John Jones had my truck for nearly one month (with no courtesy vehicle given for these warranty related issues). We were told recently that they could not provide a loaner vehicle (which they indicated would have been a Jeep) due to issues with their Jeeps. They told us that a part was ordered for my truck, but they had no ETA. They proceeded to return my truck and told us we could drive my truck until the new part came in. We expressed our concerns about further use compounding the issues, but they still would not provide a loaner vehicle. After a 15 minute trip with my wife and our daughters, my truck acted as if the engine was about to seize. After making it back home (early Friday afternoon timeframe), we contacted the dealership and told them that we needed a loaner vehicle again and expressed our concerns about compounding issues and the vehicle creating a safety concern by it potentially having issues and breaking down during operation with my family in it. We were told they'd look into getting us a loaner. However, no one contacted us by close of business day with a loaner, and no one contacted us the next day. With that being said, we were asked if we were interested in possibly trading our vehicle in and briefly told about current deals. I purchased my truck brand new so that it would last me for several years. I did not purchase my truck to jeopardize my family's safety and have to purchase another vehicle five years later. Ram and John Jones negligence are astounding. I believe a large portion of their failure to take matters seriously are because they've often spoken to my wife, and I don't believe they take women seriously when it comes to vehicle issues. I believe they have a significant problem with devaluing their opinions/knowledge. If any of this was incorrect, then the problem would have been resolved by now, or we would at least have a courtesy vehicle. Also, this is the 2nd review I have left recently. The first one wasn't as critical, however, we have continued to be ignored. We did receive feedback following that 1st review. That feedback was to merely tell us that the review was made on the GM side and not the Chrysler side. Last time I checked, John Jones proudly displays the title, "John Jones Auto Group." Same network, shared problems. Jeff

Shame I can't put zero stars. I brought my adorable, yellow, fiat for a headlight replacement on Monday and although they had said I would get my vehicle back the following day, they hadn't even started working on it so I didn't get it back until Thursday. The service was def not as good as I had expected

Have taken my 2019 Jeep to them 3 times for the same issue air being heard in the cabin. The technician is wonderful, but the communication with the service advisor or the Jeep Manager is extremely poor. My first experience with purchasing a John Jones vehicle and I can honestly say it will be by last.

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Charged for 2.9 hours but only took 1.5 hours service manager said he could have put somebody slower on it

Took 2012 Ram in for three hour recall job, haven't heard from them in three days. Fancy service status app Chad put on my phone has indicated inspection in progress. I'm 75 years old and disabled, hope I don't have to go to hospital. Hope I hear something tomorrow.

I got a coupon in the mail for 27.00 oil change the service advisor came back with the cabin air filter said it was dirty he already had it out ask if I wanted to replace it I said yes I knew it was a little over 20 dollars when I got the bill it was 89 dollars I think ill be going to swope thank you they charged me for taking the filter out , they already had it out ( rip off)

We've done business with this dealership "service department only" at least 6 times and it's an absolute mess every time. The 1st time we had our driver take a Grand Cherokee to them to have a key made and programmed, they had him take it back because they couldn't do it and gave us a Locksmith phone number. We had the Locksmith come to our lot and he made a key but told us that Jones still had to program it and that they should have known better to send it back and he could have ... Read More

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Google - Aug 17, 2021

We've done business with this dealership "service department only" at least 6 times and it's an absolute mess every time. The 1st time we had our driver take a Grand Cherokee to them to have a key made and programmed, they had him take it back because they couldn't do it and gave us a Locksmith phone number. We had the Locksmith come to our lot and he made a key but told us that Jones still had to program it and that they should have known better to send it back and he could have just as easily made the key at their lot, because he does it for them a lot So we call them and they tell us to bring it back, soooo we had our driver take it back and they tried to send it back AGAIN WITH THE SAME EXCUSE. we told them it's staying there and they need to fix it The last time we used them we sent another Grand Cherokee in for electrical issues. When it was done they told us that one of the tires had a slow leak and they could fix it for $75. Well that was something we could fix in house so I personally went to pick it up and even brought an air tank to fill the tire and drive it back to the shop. Well the tire was totally flat and when I went to take the valve stem cap off to put air in it and the valve stem was broken in half and the Schrader valve was GONE... it had enough threads left on the stem for them to barely get the cap on. So I aired it up and barely got it half way and put the cap on as tight as I could and took off in hopes of making to Trusy tires. Well while driving it I found that the front brake rotors "which were fine before" were warped as can be and the dash cam in the Jeep had no recordings on it of ever being in that shop. Amazing I honestly wouldn't let these people inspect the bottom of my shoes

Poor customer service bad sales reps

Great dealership. No pressure, great to work with. Kind and nice. Decided to keep my Jeep Wrangler, and not trade to a new Jeep Wrangler.

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03/15/2024, Dealer Sold me an Extended Warranty when i purchased the Jeep from them, Custom Guard II with Marathon Administrative Company. Turns out we have a warranty claim and the dealership TOOK my money but never filed the warranty. With the warranty never filed, the dealership did not have to pay for the warranty, that means they kept the money. Was not a fan of this dealership from day one. Now a few years later, I still don't trust this dealership. This dealership cements the term 'Stealership'. Be careful dealing with this dealership - it appears they are dishonest. Not ... Read More

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Google - Jan 7, 2021

03/15/2024, Dealer Sold me an Extended Warranty when i purchased the Jeep from them, Custom Guard II with Marathon Administrative Company. Turns out we have a warranty claim and the dealership TOOK my money but never filed the warranty. With the warranty never filed, the dealership did not have to pay for the warranty, that means they kept the money. Was not a fan of this dealership from day one. Now a few years later, I still don't trust this dealership. This dealership cements the term 'Stealership'. Be careful dealing with this dealership - it appears they are dishonest. Not a fan of this place. Didn't honor price that was discussed over email and text. Don't trust them.

Recently got a new vehicle from here its has taken over a month for them to finish my title paper work, my first bill is due and I have not received anything on this vehicle! everytime I call I get hung up on! Worse experience ever. I will not be doing business here anymore

Your Jeep service department needs some serious work.

I had to pay double what i was told

Not nice people

Didn't have any expertise on fixing anything wrong with Chrysler's finally traded my 300 for a Ford Escape just to get rid of them.

Very well organized dealership. Made everything simple. Ken Johnson was helpful, friendly, and spent time explaining the car Shannon Seay made the financial part so easy and timely! Thank you!! Looking forward to driving my car!!!!

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We had a great experience at John Jones. Wade was phenomenal to work with. He was knowledgeable, timely, professional, and made the experience very smooth. I would highly recommend him and the dealership to anyone.

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Just got my new Gladiator and I love it..Ken Johnson was my salesperson and he was great. Easy to deal with,not pushie and got me all the facts I needed to get me just what i was looking for. I reccomend him if your in the market for a new vehicle. Jeremy got me the deal I wanted and threw in bonus also..Thanks guys you made my Christmas..

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Too many problems with the service, many return visits for something that should have been fixed in one trip.

Part wasn't able to order because of 1978 Power Wagon

I gave this dealership two stars because they have a very nice waiting room with coffee and WI-FI. Also, they have friendly staff. I have a Jeep Wrangler that received a recall for an airbag issue.  I understand many things about my Jeep because I have driven to and from the desert in California. That is over 2000 miles each way.  I am very familiar with my Jeep because I am mechanically inclined and enjoy driving.  I made an appointment with John Jones Jeep in Corydon, Indiana to resolve a recall issue with my airbag clockspring and some related hardware. During ... Read More

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DealerRater - May 24, 2017

I gave this dealership two stars because they have a very nice waiting room with coffee and WI-FI. Also, they have friendly staff. I have a Jeep Wrangler that received a recall for an airbag issue.  I understand many things about my Jeep because I have driven to and from the desert in California. That is over 2000 miles each way.  I am very familiar with my Jeep because I am mechanically inclined and enjoy driving.  I made an appointment with John Jones Jeep in Corydon, Indiana to resolve a recall issue with my airbag clockspring and some related hardware. During the day I received a call telling me they had done a free safety check and determined my Jeep needed an air filter, spark plug wires, and new spark plugs.  They offered to do those items for $305.00.  I thanked them for pointing that out, but I would take care of that myself.  I had them lock my key in the car because I could not pick it up during normal business hours. When I arrived to pick up my Jeep, everything appeared in order, so I signaled my wife and we headed home.  Jeep drivers, at least us off road lovers, pay very close attention to our vehicles.  During the drive home I noticed the Jeep logo on my steering wheel  was not on a level horizontal plane.  It wasn't vertical or anything so drastic as that, but it was cockeyed enough to disturb me. If I kept the wheel so the logo was horizontal the Jeep tracked to the left side of the road.  I decided to have them look at that the next day.  When I arrived home I picked up the repair paperwork.  For the first time I noticed they had attached an alignment evaluation that showed my wheels toe setting was well out of alignment. That was a surprise, so I checked for unusual tire wear that would be caused by toe in alignment issues.  The tires were just fine and in fact the "Free Safety Check" said my tires were just fine. The following day I drove my Jeep a short distance and my ESP/BAS light clicked on and the car traction light illuminated.  That made perfect sense to me because driving a Jeep Wrangler that is out of alignment has the steering wheel Jeep logo alignment off center.  When I called the dealer they attempted to give me an appointment for the next day or two. I told them I had a warning light and since their recall repair caused the problem I wanted to take it in today.  The nice lady made an appointment for me.  I took the car in and told them my issue was the steering wheel being cockeyed and the warning light.  After a reasonable repair time the service writer came and told me the steering wheel being cockeyed was a pre-existing condition and they were still checking out the lights. I told him absolutely not.  Their recall repair that required the removal of the steering wheel and who knows what else, was what caused it. The writer was relying on information relayed from the repair tech. Rather than continuing an argument with the poor service writer I just shut up, attempted to keep my anger in check and left. I went immediately to Big O tires where I normally go for any tire or suspension issue for my cars. While waiting I called John Jones to ask how much they charged for alignment. It was $99 and if the camber needed adjustment it would be an additional $150. I spoke with the Big O alignment specialist and he confirmed my tire's were not wearing uneven which was an indication that the alignment had not been that far off for very many miles. Big O charges $59 for alignment to include camber if needed. Although I will not accuse anyone at John Jones Jeep of deliberately putting my wheels out of alignment, I will mention some reasons I am very suspicious. 1. The lack of tire wear being uneven indicates it happened within not very many miles. 2. The steering wheel being off center when I picked the car up. (Jeep Wrangler steering wheels can only be put on one way because of the design, so it wasn't because it was put on wrong) 3.  The ESP/BAS and Anti skid warning lights are triggered by alignment issues, steering off center, Airbag clockspring problems and possibly a few other reasons. 4. My airbag clockspring was part of the recall. 5.  When I was called, the plugs, wires, and aircleaner filter where the only items mentioned. It is strange to me that no mention of the alignment was made. Did they mess up my alignment during the steering wheel removal and other repairs? Was my alignment knocked out because I declined the suggested repairs?  You make your own conclusions because I have certainly come to mine. I will never have anything done at John Jones ever again.  They currently have a great deal on oil change and tire rotation. I wonder how many problems will be detected during that service? My advice is steer clear of John Jones GM/Chrysler.   There is way too much smoke to not have fire. James F. Barnard Corydon, Indiana 

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