Customer 1st Award for Excellence

November 3rd, 2017 by

John Jones Chrysler Dodge Jeep Ram FIAT has received the Customer First Award for Excellence for 2017
John Jones Chrysler Dodge Jeep Ram FIAT is a proud recipient of the FCA Customer First Award for Excellence.

Customer First award recipients represent our dealers who have achieved the highest level of customer experience in the 5 areas of Performance Measures, Process Validation, Employee Survey, Training Certification, and Faculty Certification.

Performance Measures – Key measures of your process and people-performance.
Process Validation – Core, essential dealership processes that drive customer experience.
Facility Certification – Professional, clean and comfortable facilities.
Employee Survey – Employee feedback to help build stronger teamwork and professionalism.
Training Certification – Continuous learning and growth.

Posted in Awards